Our Commitment
to Your Privacy
At SportyBet, safeguarding the confidentiality, accuracy, and security of
our users' personal and financial data is paramount. We process all personal information under strict
international data protection standards, including the General Data Protection Regulation (GDPR), the
Nigeria Data Protection Regulation (NDPR), Kenya Data Protection Act 2019, and corresponding regulatory
gambling directives.
01. Information We Collect
When accessing the SportyBet ecosystem, creating a player wallet, depositing funds, placing wagers, or
communicating with customer care, we may collect and process the following categories of data:
- Identity & Profile Information: Full legal name, date of birth, age verification proofs
(such as national ID, passport, or driver's license), residential address, and preferred gaming currency.
- Contact Details: Cellular telephone number, email address, and messaging platform
identifiers used during signup and two-factor authentication (2FA).
- Financial & Payment Transaction Records: Mobile money account numbers (e.g., M-Pesa,
MTN MoMo, Airtel Money), masked bank debit/credit card digits, banking clearing codes, transaction
histories, withdrawal requests, and balance updates.
- Technical & Telemetry Data: Internet Protocol (IP) address, operating system, device
hardware IDs, browser fingerprints, geolocation indicators, connection logs, and session durations.
- Betting & Gameplay Data: Wager timestamps, odds recorded, betslip IDs, accumulator
selections, casino spin histories, win/loss metrics, and tournament scores.
- Compliance & AML Documentation: Source of wealth proofs, politically exposed persons
(PEP) validation scans, and suspicious transaction logs mandated by national statutory bodies.
02. How and Why We Use Your Information
We process your data strictly on legitimate legal grounds and for specific operational necessities:
| Operational Purpose
| Description of Data Processing
| Legal Basis
|
| Account Provisioning & Management
| Creating your unique betting wallet, validating mobile credentials, and authenticating logins.
| Contractual Performance
|
| Financial Processing & Payouts
| Automating instant mobile money reloads, executing cashout requests, and auditing ledgers.
| Contractual & Legal Obligation
|
| Regulatory & Legal Compliance
| Enforcing 18+ age checks, anti-money laundering (AML) controls, and responding to gaming
commission requests.
| Statutory Compliance
|
| Fraud & Syndicate Detection
| Algorithmic surveillance of irregular betting syndicates, bonus exploitation, and identity theft.
| Legitimate Interest
|
| Responsible Gaming Interventions
| Monitoring abnormal deposit spikes, enforcing player-configured session limits and self-exclusion
lists.
| Public Interest & Player Safety
|
03. Security Architecture & 256-Bit SSL Encryption
SportyBet applies military-grade physical, digital, and organizational safeguards. All web, APK, and API
data transfers are encrypted with 256-Bit SHA-2 Transport Layer Security (TLS/SSL). Payment
credentials, user identity databases, and ledger balances reside in firewalled, air-gapped server
environments subject to recurring third-party penetration auditing.
While we implement state-of-the-art security protocols, no digital transmission channel over the open web
is 100% impenetrable. We strongly encourage users to keep their SportyBet account login credentials strictly
confidential and enable SMS OTP verification.
04. Sharing of Information with Third Parties
SportyBet does not sell, lease, or monetize your personal information to third-party advertising brokers.
Data is transferred strictly to vetted service partners under rigorous non-disclosure agreements:
- Payment Gateways & Telecom Partners: Cellular mobile money switches (Safaricom, MTN,
Airtel, Vodafone) and card acquiring processors for immediate transaction settlement.
- Identity Verification Agencies: Government databases and credit bureaus to authenticate
age and eliminate underage gambling.
- Statutory Authorities: Regulatory commissions (NLRC Nigeria, BCLB Kenya, Ghana Gaming
Commission), law enforcement bodies, or financial intelligence units under lawful subpoena.
- Game Providers: Certified iGaming studios for Provably Fair multiplier execution (e.g.,
Pragmatic Play, Spribe) without exposing direct personal contact records.
05. Data Retention Schedules
We retain personal and financial records only for the timeframe necessary to deliver services and satisfy
mandatory regulatory obligations. By statutory requirement across our licensed jurisdictions, transactional
ledgers, bets placed, and KYC verification records are archived for a minimum duration of 5 to 7
years following the formal closure of an account to comply with global Anti-Money Laundering
directives.
06. Your Statutory Privacy Rights
Subject to local jurisdiction laws, you hold the following guaranteed rights regarding your personal
records:
- Right to Access: Request an exported copy of your personal data held within our
records.
- Right to Rectification: Promptly rectify outdated or inaccurate phone numbers, names,
or addresses.
- Right to Erasure ("Right to be Forgotten"): Request data destruction where statutory
AML storage minimums have expired.
- Right to Restrict Processing: Request suspension of promotional marketing distributions
at any time.
- Right to Lodge a Complaint: File an inquiry with your national data protection
commission or ombudsman.
07. Contacting Our Data Protection Officer (DPO)
If you have questions, data access requests, or privacy concerns regarding this policy, please reach out to
our dedicated Compliance & Privacy team:
Data Protection Officer (DPO)
Email: [email protected]
General Support: [email protected]
Operational Headquarters: SportyBet Global Group, Regulatory Compliance
Division.